•  While enjoying the benefits of our services,

we humbly request refraining of smoking,

vaping and any use of cannabis. To ensure

the privacy of all, recording of any kind, to

include audio or visual is discouraged.

•  Correct payment must be processed, prior

to any services rendered, exact amount for

cash payment will only be accepted, as the

crews will not be able to provide change.

 Upon request, receipts can be provided

•  Disclosure of injuries or medical conditions,

that may affect the enjoyment and positive

transport experience is requested, when

making reservations.

•  Typically, a client maybe accompanied by

one other authorized person, any additional

passengers will be at the discretion of the

crews, due to spacing limitations

•  If necessary, please provide a copy of any

DNR (Do Not Resuscitate) to the crews

•  legal documentation for Power of Attorney

(medical, financial) maybe requested of the

crew, to ensure the needs of the client are

being met

•  Crews will be available in supporting role of

any on board: nurses, medical practitioner,

PSW (Personal Support Worker)

•  Abuse of any nature towards crews will not

be tolerated

•  Crews will exercise discretion in providing

any client transport due to

legal, unsafe circumstances.

•  All effort will be made, to ensure personal

belongs are tendered with care and due

diligence, however the crew will not be

responsible of any lost or broken items.

•  A safe environment must be available for

the crew to provide that incredible

experience. In order to achieve that

delightful experience, we request that pets

are restrained accordingly, to ensure the

crews can fulfil the transfer of the client

safely to either our stretcher, or returned to

their living space.

•  Please clear snow and parked cars from

driveways and walkways, to ensure ease of

access.

•  Max 48 hours noticed required for

cancellations, administrative cost maybe

incurred, up to 50%, of original fee

•  Every effort will be made to achieve arrival

times, notwithstanding those circumstances

beyond the control of the crews

•  One Way Transfer -   is the pick up at one

location, and transferred to another, where

the client is either staying at the location

permanently or if the client is saying at the

location longer than 3 hours.

•  Two Way Transfer - is being picked up, then

returned to the original pickup location

within a 2-hour time frame.  Additional fees

are charged for wait times exceeding 2

hours.

•  During transport of clients, in cases of

emergency, 911 will be contacted.